Menu
Your Cart

Privacy Policy

Welcome to the official website of PENUMBRALISCO LLC (hereinafter referred to as "we") (website: penumbralisco.com, hereinafter referred to as the "Website"). We attach great importance to the protection of your personal privacy. This Privacy Policy is intended to clearly explain to you the principles and practices we follow in collecting, using, storing, and protecting your personal information, as well as your related rights. Please read and fully understand these Terms before using this Website. By continuing to use this Website, you consent to our processing of your personal information in accordance with these Terms.

1. Personal Information We Collect

To provide you with better website services and meet your needs (such as product inquiries, order processing, and account management), we may collect the following types of personal information. The specific scope of collection will depend on the service scenarios you use:

Information You Actively Provide:

When you submit inquiries, register an account, or place an order for slippers through this website, you may be asked to provide your name, contact number, email address (such as [email protected], if you have provided this email address, if you use it to connect to the website service), shipping address, payment information (such as the last four digits of your bank card number, which is only used for order verification and the full card number is not stored);

Other information you actively provide when communicating with our customer service (such as product preferences, user feedback, etc.).

Information Automatically Collected by the Website:

When you visit this website, our servers may automatically record your device information (such as device model, operating system version, browser type), access information (such as access time, pages visited, IP address, browsing history, duration of stay), network status (such as network operator, signal strength), and other data. This information is primarily used for website operation analysis, optimizing the service experience, and ensuring website security, and is generally not directly linked to your personal identity.

2. Purpose of Use of Personal Information
The personal information we collect will only be used for the following legitimate purposes, and will not exceed the necessary scope:

Providing you with the core services of this website, such as processing your orders, arranging product shipments, and responding to your inquiries and after-sales needs;

Optimizing the functionality and content of this website, adjusting the page layout and improving product recommendations based on user traffic data, to enhance your browsing and user experience;

Ensuring the security of the website and services, identifying and preventing risks such as fraud and cyberattacks, and maintaining normal operational order;

Sending you service-related notifications (such as order status updates and shipping information alerts), or, with your consent, sending you information about our new products and promotions (you can opt out of these notifications at any time through the website settings or by contacting customer service);

Complying with laws and regulations, or responding to legal and compliance requests from government agencies and judicial authorities.

3. Personal Information Protection Measures

We understand the importance of personal information and have implemented a series of technical and managerial measures to safeguard your personal information and prevent its leakage, alteration, loss, or misuse:

Technical Security: We use encryption technology (such as SSL encryption) to protect sensitive information you submit on the website (such as payment data) and prevent it from being eavesdropped on during transmission. We also utilize firewalls, intrusion detection systems, and other technologies to defend against external network attacks and ensure server security.

Administrative Security: We establish a strict information access rights management system, authorizing only necessary personnel to access personal information, and requiring such personnel to abide by confidentiality obligations. We provide regular employee privacy protection training to enhance data security awareness. We develop data backup and emergency response plans, and in the event of an information security incident, we will promptly implement remedial measures and notify you (if required by law).

Third-Party Service Restrictions: If this website incorporates third-party services (such as payment institutions, logistics platforms, data analysis tools, etc.), we will rigorously screen our partners, require them to comply with relevant privacy protection regulations, and restrict their use of personal information through contractual agreements to ensure the security of your information. We will not sell or rent your personal information to any unrelated third party (unless otherwise provided by laws and regulations or with your explicit consent).

4. Your Personal Information Rights

Pursuant to relevant laws and regulations, you have the following rights regarding your personal information, and we will provide necessary support for you to exercise your rights:
Right to Inquire and Access: You have the right to access the details of your personal information we have collected (such as account information, order history, etc.) through our account center (if you have registered) or by contacting customer service (email: [email protected]).
Right to Correct and Supplement: If you discover that the personal information we store about you is inaccurate or incomplete, you have the right to request that we correct or supplement it. We will promptly process the request after verifying the information.
Right to Deletion: You may request that we delete your personal information in the following circumstances:
Our collection and use of your information exceeds the purposes set forth in these Terms and Conditions and is without lawful basis;
You no longer use our services and request to cancel your account;
We are required to delete your information by laws, regulations, or regulatory authorities. (Note: If deleting information would affect the normal provision of services or violate legal and regulatory retention obligations, we may cease using such information after legal conditions are met, but we will retain necessary copies.)
Right to Withdraw Consent: You have the right to withdraw your authorization for the "Purpose of Use of Personal Information" section of these Terms (e.g., opting out of receiving marketing communications). However, withdrawing consent may affect the use of some services (e.g., not receiving order notifications). We will inform you of such impact before withdrawing your consent.
Right to Cancel Your Account: You may contact customer service to cancel your account on this website. After account cancellation, we will delete or anonymize your personal information in accordance with legal and regulatory requirements (unless required to retain it).

5. Privacy Protection of Minors

This website is primarily intended for adult users. We do not actively collect personal information from minors (under Chinese law, individuals under the age of 18). If a minor uses this website with their guardian's consent, the guardian shall assist them in protecting the security of their personal information and shall be responsible for their use. If we discover that we have mistakenly collected personal information from a minor, we will immediately cease use and promptly delete the relevant information.

6. Privacy Policy Updates and Notices

As laws and regulations change or our website services adjust, we may revise this Privacy Policy. The revised terms will be prominently posted on this website (such as the "Privacy Policy" section at the bottom of the homepage) and marked with the new "Effective Date." If any revisions affect your core rights (such as significant changes to the scope of information collection or the purpose of use), we will notify you in advance through a pop-up notification on the website or by email (if you have provided an email address). Your continued use of this website constitutes your agreement to the revised Privacy Policy.

7. Contact Us

If you have any questions about this Privacy Policy, need to exercise your personal information rights, or discover that your personal information may have been leaked, please contact us through the following methods:

Official Website: penumbralisco.com (You may submit a message through the "Contact Us" section of the website)

After receiving your feedback, we will verify and respond within a reasonable period (generally no more than 15 business days) to resolve your concerns.